Sale Policy of Sunynapo

Effective Date: January 6, 2025

Thank you for choosing Sunynapo. Our goal is to provide you with high-quality products and an exceptional shopping experience. This Sale Policy outlines the terms and conditions applicable to sales made through our website, sunynapo.com. By making a purchase, you agree to these terms and conditions.

If you have any questions regarding our Sale Policy, feel free to contact us at:

  • Email: info@sunynapo.com
  • Hotline: (518) 736-1480
  • Address: 24 S William St, Johnstown, New York

1. Pricing and Promotions

Pricing:
All prices listed on our website are in USD (U.S. dollars). Prices may change at any time without prior notice due to fluctuations in market conditions, promotional discounts, or other factors. However, the price at the time of your order will be honored.

Promotions and Discounts:
We periodically offer discounts and promotional campaigns to enhance your shopping experience. These offers may include percentage-based discounts, free shipping, or bundle deals. Promotional prices or offers are valid for a limited time and may be subject to specific terms, such as minimum purchase requirements or exclusions of certain products.

  • Promotions are only valid while supplies last.
  • Discount codes or promotional offers cannot be combined with other offers unless stated otherwise.
  • Each discount or promotion may have its own expiration date and terms, so please review the details carefully.

Coupon Codes:
Coupon codes must be applied during the checkout process. They cannot be applied to previous purchases, and only one code may be used per transaction unless otherwise stated.

2. Order Processing and Confirmation

Once your order has been placed, we will send you an order confirmation via email. This email will contain details of the products you’ve ordered, the total amount, and any applicable taxes or shipping fees.

Order Processing:
Orders are typically processed within 1-3 business days. However, please note that processing times may vary based on stock availability, order volume, or external factors (such as holidays or shipping carrier delays).

Out-of-Stock Products:
In the event that an item in your order is out of stock, we will notify you via email. If the product becomes unavailable before shipment, you will have the option to:

  • Receive a full refund for the unavailable item, or
  • Choose a similar alternative, if available.

Order Cancellations:
Once an order is placed and payment is processed, we begin preparing it for shipment. Therefore, we cannot guarantee cancellations after the order is confirmed. However, if you need to cancel an order, please contact us immediately at info@sunynapo.com or our Hotline (518) 736-1480, and we will make every effort to accommodate your request.

3. Payment Methods

We accept a variety of secure payment methods, including but not limited to:

  • Credit Cards (Visa, MasterCard, American Express, Discover)
  • Debit Cards
  • PayPal
  • Other online payment methods, as available.

All payments are processed securely through third-party payment processors. By submitting your payment information, you authorize Sunynapo to charge the total amount for the products and services in your order.

4. Shipping and Delivery

Shipping Options:
We offer several shipping methods depending on your location and urgency of delivery. The shipping cost will be calculated at checkout based on your shipping address, the weight of your order, and the chosen delivery speed.

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Next-day delivery for orders placed before 12:00 PM EST.

Shipping Costs:
Shipping fees are calculated at checkout based on your order’s total weight and the destination. Occasionally, Sunynapo may offer free shipping promotions based on specific conditions, such as minimum order values or geographic restrictions.

Order Tracking:
Once your order has been shipped, we will send you an email with a tracking number. You can use this number to track your shipment through the carrier’s website.

Delivery Timeframes:
Please note that delivery times are estimates and may be affected by factors outside our control, such as carrier delays, weather conditions, or customs processing for international orders.

5. Sales Tax

Sales tax is calculated based on the shipping address provided and the applicable state or local tax rates. This amount will be added to your order during checkout, where it will be clearly shown before completing the transaction.

6. Returns and Exchanges

Return Policy Overview:
We want you to be completely satisfied with your purchase. If you are not satisfied with your items, Sunynapo accepts returns within 30 days of the order date. To be eligible for a return, the item must be in its original condition, unused, and with all packaging intact.

  • Personalized or custom items are non-returnable unless they are defective.
  • You are responsible for return shipping costs unless the item is defective or an error was made on our part.
  • To initiate a return, please contact our customer service team at info@sunynapo.com or call our Hotline (518) 736-1480 to receive a return authorization.

Exchanges:
If you would like to exchange an item for a different size, color, or product, you may do so within the same return window. Please contact us to ensure the exchange is processed smoothly.

Refunds:
Once the returned product is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable.

7. Customer Support

At Sunynapo, we value our customers and are always here to help. If you have any issues or concerns with your order, our customer support team is available to assist you. You can reach us through:

  • Email: info@sunynapo.com
  • Hotline: (518) 736-1480
  • Address: 24 S William St,
    Johnstown, New York

8. Limitation of Liability

Sunynapo is not responsible for any damages arising from the use of our website or the products purchased from us. This includes, but is not limited to, direct, indirect, incidental, or consequential damages. We also disclaim any responsibility for errors in product descriptions, technical issues, or delays caused by third-party carriers.

9. Governing Law

This Sale Policy, along with any dispute arising out of or related to the sale of products from Sunynapo, shall be governed by the laws of the state of New York, United States, without regard to its conflict of law principles.

10. Modifications to the Sale Policy

We reserve the right to modify or update this Sale Policy at any time without prior notice. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.